Dhaka WASA Services

Quick answer

Dhaka WASA provides water supply and sewerage in Dhaka. Its official site dwasa.gov.bd offers WASA bill links, water/sewer connection forms, private deep tube-well application forms, online complaints and a citizen charter.

Documents required

National ID
Proof of land/house ownership
Service-specific application form
Customer number (for bills)

Steps

Go to dwasa.gov.bd.
Choose the service from internal e-services (bill, connection, deep tube-well).
Review the form and prepare the documents.
Submit as WASA directs.
For complaints use 'Submit complaint (online application)'.
See the citizen charter for timelines.

Common mistakes

Using the wrong form
Applying through unauthorised persons
Not verifying bill details

Official source

FAQ

Where do I apply for a deep tube-well?

dwasa.gov.bd e-services has the private deep tube-well application form.

Where do I see my Dhaka WASA bill?

Under the 'WASA bill' link on dwasa.gov.bd.

What is the fee?

See the latest fee on the official site.

Can I apply directly from this site?

No. NagorikSheba is an independent information platform — applications can only be made at the relevant government office or its official website.

NagorikSheba is an independent information platform, not a government website. Rules, fees and dates change — always confirm on the official source. We never ask for your passwords or OTPs.