DESCO Services
Quick answer
DESCO (Dhaka Electricity Supply PLC) distributes electricity in parts of Dhaka. Its site desco.gov.bd has new-connection applications, DESCO e-Bill, prepaid customer service, a mobile app and hotline 16120.
Documents required
- Customer/meter number
- National ID (new connection)
- Proof of land/house ownership (new connection)
Steps
- Go to desco.gov.bd.
- Choose a service from the 'Digital/e-services' menu.
- For a new connection use 'New connection application'.
- For bills use 'DESCO e-Bill' or the mobile app.
- See 'Prepaid customer service' for prepaid meters.
- For problems use hotline 16120 or the grievance section.
Common mistakes
- Applying from outside DESCO's area
- Using a wrong customer number
- Using unofficial apps
FAQ
What is the DESCO hotline?
16120, as listed on desco.gov.bd.
Is there a mobile app?
Yes, the site has a 'DESCO mobile app' link.
What is the fee?
See the latest fee on the official site.
Can I apply directly from this site?
No. NagorikSheba is an independent information platform — applications can only be made at the relevant government office or its official website.