Electricity Complaint
Quick answer
Report electricity problems to your distribution utility. DESCO publishes hotline 16120 on desco.gov.bd, and DPDC's site (dpdc.gov.bd) has complaint submission and tracking; a Power Division call-centre link is also listed.
Documents required
- Customer or meter number
- Short description of the problem and address
- Contact mobile number
Steps
- Identify your utility (e.g. DESCO or DPDC).
- For DESCO use hotline 16120 or the grievance section of the official site.
- For DPDC use the complaint submission link on dpdc.gov.bd.
- Give the problem details, address and customer number.
- Save the complaint number/reference.
- If there is no response, see the GRS focal and appeal officer details on the official site.
Common mistakes
- Complaining without a customer number
- Contacting the wrong utility
- Not saving the complaint reference
FAQ
What is DESCO's hotline?
desco.gov.bd lists DESCO hotline 16120.
How do I track a complaint?
dpdc.gov.bd has a complaint tracking link.
How long does resolution take?
Check the utility's citizen charter for timelines.
Can I apply directly from this site?
No. NagorikSheba is an independent information platform — applications can only be made at the relevant government office or its official website.