Gas Connection and Bill
Quick answer
Gas connection and billing services come from the area's gas distribution company; in much of Dhaka this is Titas Gas (titasgas.gov.bd), whose site has a customer portal, online complaints and a citizen charter.
Documents required
- National ID
- Proof of land/house ownership
- Customer number (for bills)
- Other documents as the company requires
Steps
- Confirm your area's gas company (e.g. Titas).
- On titasgas.gov.bd see the 'Customer Portal' and 'Citizen's Charter'.
- Learn the connection conditions and documents from the charter.
- Apply as the company directs.
- Pay bills and file complaints through the channels the company directs.
Common mistakes
- Applying to the wrong gas company
- Trying informal routes for a connection
- Not keeping bill receipts
FAQ
Where is Titas Gas's online complaint?
Under 'Submit complaint (online application)' on titasgas.gov.bd.
What is the fee?
See the latest fee on the official site.
Where is the customer portal?
In the internal e-services section of titasgas.gov.bd.
Can I apply directly from this site?
No. NagorikSheba is an independent information platform — applications can only be made at the relevant government office or its official website.